Terms and Conditions
GENERAL TERMS AND CONDITIONS
INTRODUCTION
www.blestunka.com is an online shop (website) owned by Ventore Ltd, UIC: 203259743, with a company seat at 30 Kraishte St., Sofia, email address info@blestunka.com, where you can find various and always handmade products. Each online user may purchase the displayed goods after having agreed to these General Terms and Conditions.
Definitions:
"Website" means the online shop www.blestunka.com
"User" means each person who has loaded the webpage www.blestunka.com
"Goods/Items" are the goods offered for sale on the Website.
- Subject of the General Terms and Conditions
These General Terms and Conditions establish the rules for using the Website, and the rights and obligations of its users. The General Terms and Conditions may be altered at any time by the Website's owner, whereby the latter should inform the Users about the respective changes.
- Goods for Sale
All prices of Goods on this Website are final, but do not include delivery costs, or any potential costs for duties and taxes in case of delivery to countries outside the European Economic Community. All prices are valid while stocks last. The Website reserves its right to change the Goods' prices.
Typographical errors or differences in the colour visualisation are possible, depending on the software configurations each User has.
Each Item is accompanied by a text description of its characteristics. The Website is not responsible for any inaccuracies in the description of the Goods unrelated to their main characteristics and does not claim that the provided information is exhaustive.
Under each Item, the Website's Users can provide their opinion and evaluations regarding the Item, where the Website is not bound in any way to these opinions and evaluations and cannot be held responsible for their truthfulness.
- Rights and Obligations of the Parties
Each User may view and/or order Goods from the Website in the manner and following the listed conditions.
The Users may receive updates regarding the status of their orders, and receive the ordered Goods to the address they have provided for delivery, after having paid the sale price in the manner of their choice.
The Website's Users may not reproduce any information whatsoever from the Website without receiving the owner's express consent. This is allowed, by exception, only for personal and non-commercial purposes.
Upon registration on the Website, the Users must provide correct, relevant and detailed information about themselves. The Website reserves the right to refuse the provision of services to Users who have given incorrect, irrelevant or misleading information.
The Website's Users should observe good communication manners, and not undertake any actions which might harm and/or offend other Users. Also, they must not violate the existing Bulgarian and and applicable international legislation.
The Website's owner is not liable for any damages of the software, hardware or the telecommunication facilities, or for any loss of data arising from materials or resources searched, loaded or used in any manner via the provided services.
- Complaints and Return of Goods
Each User of www.blestunka.com , who had made a purchase via the Website, may renounce the Goods within 14 days of receipt. The costs for returning the Goods are paid by the User. Upon payment made by card, the purchase price will be refunded within 14 days by a reversed transaction to the card used to order the payment. When another payment method was used, all amounts paid by the User will be refunded to a bank account indicated by the User or in another way agreed by the two parties. The period for refunding the paid amounts is 14 days as from the day on which the renounced Goods are delivered back to the address of the webshop.
Products which have traces of impact and scratches and which have been used or whose packaging is damaged are not subject to return. Any Goods which have been designed upon the User's request or in line with his individual requirements are not subject to return either.
If you find a defect in any of the delivered Goods, please use the complaint form within 72 hours after receiving the shipment or contact us.
- Payments
Users may purchase Goods from www.blestunka.com by:
- cash on delivery (within Bulgaria), i.e. to pay for the purchased Goods upon delivery by courier.
- using Pay Pal
- bank transfer by paying the purchase price to the following account:
Bank name: United Bulgarian Bank
Bank address: 89B Vitosha Blvd., Sofia 1407
Account holder: Ventore EOOD
Account number: BG18UBBS81551005272404
SWIFT/BIC: UBBSBGSF
- via credit/debit card
Online payments are made by credit or debit card – in safe conditions. Credit and debit cards issued by VISA and MASTERCARD (including Maestro) are accepted.
After choosing your manner of online payment with a credit/debit card, you will be redirected to the website of eBORICA https://gate.borica.bg, the most secure card operator (to guarantee secure transactions).
On Borica's website you will have to fill in the 4 fields:
Card Type, Card Number, Valid until and CVV2/CVC2 (the last 3 digits of the number in the signature field of your card printed on the card's back). It is possible that the bank that issued your card asks for the last four digits of your ID number and your personal client's number which you will receive from the bank. This step is mandatory for the successful completion of the payment.
Regardless of the currency of your bank account, all transactions are carried out in Bulgarian Lev, according to the current exchange rate set by your bank.
When you make an online payment via a debit/credit card, the processing of your card data is done only by the BORICA servers. The Website does not process or store details of your credit or debit card.
- Delivery/Shipping
The Website www.blestunka.com offers the possibility for the displayed Goods to be purchased from any country to which secure courier and/or postal shipment can be delivered.
Deliveries in Bulgaria are done with Speedy AD and Econt Express OOD courier companies. For international shipments we use different operators, depending on the destination, and also on the customer's preference. The delivery terms vary depending on the client's preference. For Bulgaria, these are usually between 1 and 2 working days. For shipments outside Bulgaria, the terms are between 2 and 25 working days.
IMPORTANT:
When the shipment is via courier, the customer should open the package and check whether its integrity is preserved IN THE PRESENCE of the courier. If the product is broken or damaged, the client should announce this to the courier at the moment of delivery. Otherwise, the value of the shipment and the delivery price remain for the customer.
- Personal Data Protection
The Owner of www.blestunka.com is registered, under the Personal Data Protection Act, as a personal data administrator, whereby he undertakes all necessary legal measures and bears responsibility for protecting the Website's Users' information they have provided, and is bound not to disclose any personal information about the User or provide the collected data to third parties unless this is required under a law or another legal instrument.
By accepting these General Terms and Conditions for website usage, the Users expressly agree for their voluntarily provided personal data to be processed electronically by being stored and used by the Website for the purposes of shipment, promotion of goods and services offered on www.blestunka.com to the extent established by law.
- Customer Care
The Website undertakes the obligation to respond to each request regarding an already made or intended order within not more than 48 hours of receipt.
- Final Provisions
The User hereby agrees to these General Terms and Conditions for using the services of www.blestunka.com by clicking on each object, link or button located on the Website (except for the link to these GTC), and it is accepted that he/she is aware of the conditions, accepts them and is obliged to fulfil them.
